Enter your CCKey in the designated field and click on Submit.
Once you have logged in, you will see the license details of the used CCKey:
(1) Check if the System ID mentioned here is the same as the one registered in your software. (2) If the last characters of the System ID are different, you will be able to overwrite the System ID yourself. (3) Fill out your e-mail address correctly (you can overwrite this as well). (4) Select the requested version in the dropdown menu. (5) Select Emergency case. (6) Click Next.
Click Request password. The password will be sent to the indicated e-mail address.