How to request a refund for Essential’s subscriptions

How to request a refund for Essential’s subscriptions.

You can request a refund up to 14 days after the payment date, no refund will be granted after 14 days.

To request a refund: Click on Option & Help then My Account

Submit the email address used to buy the subscription/order number to get an access link OR log in if you already created an account on 2Checkout.


You should receive an email with the access link (check the Junk/Spam folders), click on it:

You’ll be directed to the Orders Overview page. Click on the desired order, and a refund button will show up:

Justify your request and click 'Request refund':

Send an email to informing us about the refund request. We’ll check it and approve if applicable.

Was this article helpful?

Can’t find what you’re looking for?

Our customer service team is happy to help!