Use this guide to create, edit, reset, and remove users in the Materialise End-User Portal, and to understand the difference between the available portal roles.

Only Portal Admins can manage users.

Before you begin

You must be signed in to the Materialise End-User Portal as a Portal Admin.

Portal Admins and Portal Users

The Materialise End-User Portal has two roles:

Portal Admin

• Manages licenses (entitlements) and connected devices.
• Adds, edits, and removes Portal Admins and Portal Users.
• The first Portal Admin is designated during the sales agreement. That Admin can then create other portal accounts.

Portal User

• Manages licenses (entitlements) and connected devices.
• Cannot add or manage other users.
• Can view the list of Portal Admins to know who to contact when needed.

When an account is created, the user receives a welcome email with a temporary password and instructions for signing in. See Access the Materialise End-User Portal for the first time.

Open user management

After signing in, open Users in the left-hand menu:

• List Users — view, create, edit, or delete users.
• List All Administrators — view all Portal Admins. This option is available to both Portal Admins and Portal Users.
• Search Users — find users using search filters.

Create a user

1. Open List Users.
2. Select Actions → Create.
3. On the Create User page, enter:
   • First Name and Last Name
   • Email Address — this must be unique.
   • Can this user log in to the FlexNet Operations? — select Yes.
   • Status — select Active.
4. Under Accounts, select Actions → Link Accounts.
5. Select your organization's account.
6. Assign one of the following roles:
   • Portal Admin User
   • Portal User
7. Select Save.

The user receives a welcome email with login instructions and a temporary password.

Edit a user

1. Open List Users.
2. Select the user's Display Name.
3. On the Edit User page, you can:
   • Update the user's details. The email address cannot be changed.
   • Change the user's role between Portal Admin and Portal User.
   • Select Reset Password to send the user a new temporary password by email.

Delete a user

1. Open List Users.
2. Select the checkbox next to the user or users you want to remove.
3. Select Actions → Delete.
4. Confirm the deletion.

Deleted users can no longer access the Materialise End-User Portal.

✅ Done — your portal users and their access are now configured.

Related guides

• Helping a new user sign in? See Access the Materialise End-User Portal for the first time.
• Need license details or an Activation ID? See Find your ID-based license and Activation ID.

Something not working?

• Can't see the user-management options? Confirm that you're signed in as a Portal Admin.
• Need to reset your own password? See Reset your End-User Portal password.
• Still stuck? — contact Materialise Support.

‹ Back to: About the Materialise End-User Portal